Contact Us
This page explains how to contact the editorial team at Online Casino Sites, what we can realistically help with, and where to go instead when your question is about a specific casino account. We publish research-based reviews of US online casinos — we are not an operator, we do not hold player funds, and we cannot log into, credit or close anyone's casino account.
Write to the editorial team
The fastest route is email to the editorial address published on ourislandplate.com. Messages are read by the review team, including the author of most of our coverage, Sydney Harrison. We aim to reply to editorial queries in order of arrival; we do not publish guaranteed response times, because we would rather answer properly than quickly.
To get a useful answer first time, include:
- The page on ourislandplate.com you are writing about, and the section or claim in question.
- The casino brand involved, if any, and the state you were playing from.
- Dates, amounts in USD, and the exact wording of any bonus term you are querying.
- Screenshots of terms, cashier screens or support transcripts where you have them.
- Whether you are happy for us to quote you anonymously if the point becomes part of a review update.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting a factual error in a review or guide | Releasing a pending withdrawal or reversing a closed account |
| Explaining how a wagering requirement, max bonus bet or cashout cap works in plain terms | Negotiating with an operator on your behalf |
| Telling you which parts of an offer we could verify and which came from casino advertising | Confirming whether a site is legal for you to use in your state — that is your state regulator's remit |
| Pointing you to the right regulator, complaints route or support organization | Giving legal, tax or financial advice |
| Press, partnership and correction requests | Anything that requires access to your identity documents or banking details |
Please never email us copies of your ID, bank statements or card images. We do not need them, we do not want to hold them, and no legitimate KYC check is ever run by a review site.
How our commercial relationships work
Online Casino Sites earns commission when a reader follows a link to an operator and signs up. That is worth stating on a contact page, because it shapes the kind of message we can act on. Commission does not buy a position in our rankings and does not stop us publishing a limitation. If you think a write-up reads softer than the evidence supports, say so in writing and we will re-check it. Editorial ratings on this site are our own assessment, not customer-review scores, and advertised bonus figures are the operator's claims until independently confirmed.
Questions about the casinos we list
Most reader mail concerns one of the brands in our top list. Below are notes on the three highest-rated, so you can see what we can and cannot answer about each. Terms below are the operators' advertised offers as recorded on Sep 25, 2026; always read the current terms in the cashier before depositing.
Raging Bull — the most-queried welcome package
Raging Bull sits top of our list and generates the most contact, almost entirely because of the size of its headline offer: 410% up to $10,000 plus 50 free spins. A percentage that large is only meaningful alongside its conditions — a qualifying minimum deposit, playthrough on the bonus (often counted separately from the deposit), game weighting that usually excludes or discounts table games, a maximum bet permitted while bonus funds are live, and in many cases a cap on what can be cashed out from bonus play. Those four numbers decide the offer's real value, not the 410%.
Limitation: high-percentage packages typically carry the heaviest wagering of any offer type, and a max-cashout cap can mean a large win converts to a much smaller withdrawal. If you email us about Raging Bull, tell us which cap you were given — it is the detail readers most often miss.
Magician Bet — no-wagering, fewer surprises
Magician Bet is here for the opposite reason. Its 101% no-wagering offer removes the playthrough step entirely, which is rare and worth flagging to readers who find bonus math frustrating. "No wagering" still does not mean no conditions: minimum deposit, eligible payment methods, expiry on any spins or credit, and a maximum conversion can all apply.
Limitation: a 101% match is far smaller in headline terms than the big percentage deals, so players chasing a large balance will find it modest. We also cannot verify every state in which the brand accepts signups — check availability from your own location before depositing.
Slots of Vegas — a slots-first package
Slots of Vegas earns its place on game-type fit: the 375% bonus plus 50 free spins on Cash Chaser is tied to a named slot, which tells you exactly where the free spins can be used. Spin-linked offers usually come with a fixed spin value, a win cap on spin proceeds, and an expiry measured in days rather than weeks.
Limitation: spins locked to one title suit slot players and nobody else. If you prefer blackjack, roulette or live dealer tables, the spins portion is dead weight, and table games commonly contribute little or nothing toward any wagering attached to the cash part.
Others in the list you may be writing about
- Uptown Aces — 600% for new players; the largest advertised match here, so read the cashout cap first.
- Card Crush — instant welcome reward of 2 mystery coins and 5 cards; a social-style format rather than a cash match.
- Zumba Cards — 250% deposit bonus up to 250 SC, denominated in sweeps coins rather than dollars.
- BetUS — 200% up to $4,000 for new players, from an operator that also runs sports betting.
- Amazon Jackpots — 4 posters, 40 free SC and a bonus wheel for a $20 purchase; note this requires a purchase.
- Slots and Casino — 500% up to $2,500 across three deposits, so the full value needs three separate qualifying deposits.
- Bets.FM — 225% deposit bonus up to 1 BTC plus 225 free spins; crypto-denominated, which brings its own volatility and verification questions.
Money questions we get asked most
We cannot see your cashier, but we can explain how the mechanics generally work in the US market so you know what to ask your operator.
- Cost to take part: every welcome package above except a no-deposit style reward requires your own money. A 410% or 600% match is a match on a deposit you make; an entry priced at $20 is a purchase, not a giveaway.
- Paying in: US casinos commonly support debit cards, some credit cards (issuer approval varies and cash-advance fees can apply), ACH bank transfer, online banking, prepaid cards and, at crypto-facing sites, digital currency. PayPal and other e-wallets appear mainly at state-regulated operators and availability differs by brand and state.
- Getting paid out: withdrawals usually return to the method you deposited with where possible. Expect a review window before funds are released, then the processing time of the method itself. Bank transfers and ACH are typically slower than e-wallets or crypto.
- Limits and fees: minimum deposits, minimum withdrawals, daily or weekly withdrawal caps and any processing fee are set per operator and can change. Confirm all four in the current terms rather than from any review, ours included.
- Verification: KYC identity checks are normal before a first withdrawal, and larger or unusual activity can trigger source-of-funds requests. Send documents only through the casino's own secure upload.
Complaints, disputes and where they really go
If a withdrawal is delayed, an account is frozen or a bonus has been voided, the sequence that works is: the operator's own complaints procedure first, in writing, with a reference number; then escalation to the regulator or dispute service named in the casino's terms; then, for state-licensed sites, the gaming regulator of the state that issued the licence. Keep every transcript. Tell us too — reader reports about repeated withdrawal disputes influence how we describe an operator, even when we cannot resolve the individual case.
Beyond the casino floor
Several brands we list run more than one product line. BetUS operates sportsbook betting alongside its casino, which means separate bonus terms, different rollover rules and often a separate wallet — a casino bonus rarely unlocks against sports wagers, and vice versa. Sweepstakes-style sites such as Zumba Cards and Amazon Jackpots run coin economies rather than straight cash play, with purchases, promotional coins and redemption rules that behave differently from a dollar balance. Bets.FM's crypto denomination adds a conversion step at both ends. If your question crosses product lines, say which wallet or coin type you mean.
Eligibility and legal standing in the US
You must be at least 21 to use the offers featured here, and in some jurisdictions or product types the minimum is 18 — the operator's terms and your state's rules govern. Online casino legality in the US is decided state by state, not federally: a handful of states license real-money online casino play, several license only sports betting, and others permit neither. Sweepstakes and social formats operate under different rules again and are unavailable in some states. Accepting customers from a state is not the same as being authorized to serve it; we say what we could verify and flag what we could not. We hold no licence ourselves and make no claim about any operator's licensing beyond what we could confirm. Nothing here is legal advice, and no online casino can be described as completely safe.
If gambling has stopped being fun
Please do not write to us for help with a gambling problem — we are not qualified and a review site is the wrong place to turn. In the US, the National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER, and confidential chat and text services are offered through the same network. Operator tools such as deposit and loss limits, cooling-off periods and self-exclusion are worth setting before you need them, and device-level blocking software adds a further layer. Our responsible gambling guidance covers these in more detail.
Other pages that may answer you faster
- Who we are and how we research operators — for questions about methodology and independence.
- Site terms and conditions — for permitted use, liability and how we handle your message.
- Casinos outside the GamStop scheme — relevant only to UK-facing readers, and not a route around US state rules.
Before you hit send
A short, dated message with the casino name, the term you are questioning and one screenshot gets a better answer than a long account of the whole saga. If your issue is money sitting in a pending withdrawal, open the operator's complaints process today and copy us in — that way the clock starts where it counts, and we still learn what we need to know for the next review update.